Policies, Terms And Conditions
These are some of my policies for working together. I may have others which I will clearly explain to you before we decide to work together.
- I do not do ‘finished price’. I am a humble workman who labours at any hourly rate. Any quote I give you is only a guess-timate and I will not be held to that as a firm promise. There is always back and forth on this sort of thing. I am the sole arbiter of ‘done-ness’, which means that if we get half way through a project and I tell you that it is more (or less) money to do complete a particular task? You just have to trust that I’m not milking this.
- I bill in 15 minute increments. Phone calls longer than 15 minutes are billable. (But calls shorter are definitely not!)
- I will bill you as I go in blocks of 2 hrs.
- My terms are Upon Receipt. I work pretty fast. All I ask is to be paid somewhat as promptly. You can make a credit card payment here. You can also pay via Paypal to mail@jchwebdev.com.
- All deposits and pre-payments are non-refundable. No exceptions.
- There is a one year expiration on all Pre-Paid blocks. Please do not purchase the time unless you think you'll use it.
- We no longer accept American Express.
- We do not provide billing statements on Pre-paid blocks.
- Not every task can be paid for with Pre-paid blocks of time. Most tasks are currently $60/hr. But some tasks are billed at different rates based on their complexity. You will always be notified in advance if a task is not subject to a Pre-paid block and/or if it is billed at a different hourly rate.
- At any point, so long as you’re current with the last payment, you get all my work product. It’s all right there on the web site, so there’s nothing to ‘withhold’.
- I will always make myself available to discuss stuff. Except when I’m not. When I’m not available, I always give customers 24 hrs notice. But sometimes I do go fishing.
- If we start a job and there are delays beyond my control that is billable time. If I ask for feedback? Please get it to me as quickly as you can.
- I completely guarantee my work in the following way: Any mistakes on my part such as coding bugs, missing artwork, spelling typos, etc. will be corrected at no cost within a reasonable time. I am the arbiter of ‘reasonable’ unless we have a prior agreement or you’re willing to pay a rush charge. Anything else, such as bugs which are beyond my control (from another developer or ISP) are billable. This is the full extent of my liability for your project under any and all circumstances.
- In general, I encourage you to CALL ME when you have questions or concerns. Design is as much about feelings as code. E-mails can be impersonal or imprecise. Anything you need to discuss? It’s usually faster to do a 5 minute call than 3 e-mails back and forth, so don’t be shy! Remember: you will not be billed for phone calls under 15 minutes.